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Q: When I click on Listen Now on the home page, instead of the music I get a sign-in page. Your old site didn't have this problem.
A: In order to better communicate with our listeners, we instituted a new policy of requiring you to register with us with an email address, name and zip code. Just click on "Join the Club" in the upper right.
After you register with us, you must then sign (log) in to the site by clicking on "Returning Listener" in the upper right. You only have to do this once—you will be automatically signed in the next time you visit our site.
Q: Help! I forgot my username or password.
A: No problem. Click on Sign In, enter your username (usually the same as your email address unless you changed it to something else previously) into the Forgot Password or Email me my Password areas. Your password will be emailed to you within a few minutes or so.
Q: I am signed in, but when I click on Listen Now, nothing happens.
A: First, be sure you are really signed in. You will know that you are signed in if you see "Update Profile | Tell A Friend" in the upper right. Second, be sure that your pop-up blocker in your browser is turned off. In Internet Explorer, click on Tools > Pop-Up Blocker > Turn Off Pop-Up Blocker. Third, if you are using a firewall such as Zone Alarm, be sure that "cookie blocker" or "block 3rd party cookies" is turned off. Click on Privacy > Main > turn off "cookie control."
Q: When I click on a streaming link from a bookmark or favorite in my browser, nothing happens.
A: Since the links change every week, and you must be signed in first, a bookmark will not work. You must first go to www.riverwalkjazz.org and then sign in.
Q: When I click on one of the streaming links on the Listening Room page, I get last week's show.
A: This is a problem with cache and is a long-standing issue with the Netscape browser. The best solution is to be sure that you are using Microsoft Internet Explorer when you visit our site or access our streaming. Once you get to the Listening Room page, click on "refresh" or "reload" in your browser. If this doesn't work, you can clear the cache in the Windows Media Player—click on Tools > Options > Privacy > Clear History > Clear Caches.
Q: Can I use other browsers to view your site and play streaming files?
A: You can try it, but your best bet is to stick with Microsoft Internet Explorer.
Q: After streaming normally for a short time, the stream cuts out and then re-buffers and resumes. I am not able to listen to an entire show without interruptions.
A: These kinds of problems are caused by a temporary lack of bandwidth. Think of bandwidth as the diameter of the "pipeline" through which your data streams into your computer.
- You may be running other applications that utilize your available bandwidth.
- There may be an automatic update that is being downloaded in the background that you unaware of.
- If the computer you're using is part of a network, there may be other computers downloading things that are taking up most of the bandwidth.
- This could be happening either on your local machine or at the Internet Service Provider level, and all of these scenarios might cause "hiccups" when streaming audio.
- In general, you will get better results streaming media with a broadband service such as DSL or cable. If you are using a dial-up phone connection to stream Riverwalk Jazz, always choose the Real version.
If none of the above answered your quesion, please email the webmaster. Please specify exactly what happens when you click on Listen Now! or one of the streaming links, and tell me which OS you have and which browser you are using, and whether you are on broadband or dial-up.
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