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Q: Help! I forgot my username or password.
A: We have temporarily done away with the sign-in requirement to stream the music on our site. Simply go to the Listening Room and click on one of the Listen Now icons.
Q: When I click on Listen Now, nothing happens.
A: First, be sure that your pop-up blocker in your browser is turned off. In Internet Explorer, click on Tools > Pop-Up Blocker > Turn Off Pop-Up Blocker. Second, if you are using a firewall such as Zone Alarm, be sure that "cookie blocker" or "block 3rd party cookies" is turned off. Click on Privacy > Main > turn off "cookie control."
Q: When I click on a streaming link from a bookmark or favorite in my browser, nothing happens.
A: A new show is posted on our site every week. The links change every Thursday and an outdated bookmark will not work. You must first go to www.riverwalkjazz.org and then click on Listening Room.
Q: Can I use other browsers to view your site and play streaming files?
A: Yes.
Q: After streaming normally for a short time, the stream cuts out and then re-buffers and resumes. I am not able to listen to an entire show without interruptions.
A: These kinds of problems are caused by a temporary lack of bandwidth (network congestion). Think of bandwidth as the diameter of the "pipeline" through which your data streams into your computer.
- You may be running other applications in the background that use up your available bandwidth.
- There may be an automatic update that is being downloaded in the background of which you unaware.
- If the computer you're using is part of a network, there may be other computers downloading things that are taking up most of the bandwidth.
- This could be happening either on your local machine or at the Internet Service Provider level (or higher), and all of these scenarios might cause "hiccups" when streaming audio.
- In general, you will get better results streaming media with a broadband service such as DSL, satellite or cable.
If none of the above answered your quesion, please email the webmaster. Please specify exactly what happens when you click on Listen Now! or one of the streaming links, and tell me which OS you have and which browser you are using, and whether you are connecting via broadband or dial-up.
Q: I was getting your emails with no problem, but now for some reason I'm not getting them. Why? Could you check to see that I'm still subscribed?
A: Our email publications include Jazz Me News (our newsletter usually sent at the beginning of each month), JazzNotes Weekly (sent each Thursday) and occasional content alerts and other messages. If you have not recently changed your subscription status—and you're not getting our messages—the problem may be that your email provider, in the never-ending battle against spammers, has recently changed the way they filter spam messages, and our emails are now being mistaken for spam. Here are steps you can take:
- Check your "junk mail" or "spam" folder in your email program. If you find our messages in there, mark them as "not spam." The smarter web-based email clients like Google Mail "learn" what not to filter from this action.
- Make sure your "contacts" folder contains the address info@riverwalkjazz.org (this will "whitelist" our address).
- If you are still not getting our mail, contact your email or Internet Service Provider and ask them to "whitelist" the domain riverwalkjazz.org.
- If none of the above works, please be aware that you can read Jazz Me News and JazzNotes Weekly on our website at your convenience. For JMN, scroll down to the bottom of the home page and click on "Read This Month's Issue" in the center box. For JNW, go to the Listening Room and click on the gold "Learn More" button.
- Send email to me, Don Mopsick, at dmopsick@gmail.com and I will check your contact status. Be sure to use the same address at which you had been receiving mail previously from us.
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